In my previous post, I discussed a computer problem I had and mentioned that I had found a solution on a forum.
Tech support forums, officially and unofficially run, are a great resource for help. However, all too many times, I’ve seen people ask vague requests and the other members of the forums have to ask for more details.
If you have a problem with you computer, make sure to write down exactly what happened. If you can replicate the problem without causing too much damage to your system, do so, in order for you to be able to double-check what happened.
Write down what programs you had open at the time, if you were on a website, what website you were on and what browser you were using. If you’re playing a game, write down what you did to cause the problem to happen.
More crucial information that you’ll need to give is your computer’s operating system, if you’ve got the updates, and possibly some of your computer specs. There are ways to find out the stats on your computer, you’ll have to search for your operating system and what you’re looking for in order to find them, it’s different for every system.
Be polite in your requests and try to write clearly. If you’re rude, people may not want to help you and if your spelling and grammar are a mess, they may not be able to figure out what you’re saying and can’t help you.
If they ask you for information you don’t know offhand, then go to your favorite search engine and look it up. If you still can’t find how to get the information, politely tell them so.
I can’t stress enough how important it is to be polite, you’re going into their forums for help, as long as you’re nice about things and do your best to follow what they say, then you should be fine.
Another thing, sometimes there’s some troublemakers out there. If their instructions seem weird or have you going deep into your computer’s system to change or delete something, you might want to search what they told you or what they told you to change online and make sure they’re not leading you into trouble. Most forums dedicated to tech support will not do things like this, but if you’re asking on another site not dedicated to tech support, then you need to be careful.
People are generally good, but you need to put a good step forward first and then they should be more willing to give you a hand.
Social Media Director, Just One Vision
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