In any business, one of the most critical aspects is patience. You need patience to deal with customers, you need patience when dealing with employees or coworkers, and you need patience when things are in a slow period.
Sometimes customers can be trying, they’ve come across unusual problems that haven’t been found before, they don’t have the knowledge of how your products and services work, or any number of issues. But, it’s important to be polite and keep your cool, they don’t know as much about your business as you do and if you keep them happy, then they’ll be more likely to come back and purchase your products or services again.
On the other side of that, sometimes employees or coworkers may not know the procedures, or perhaps they’re having a rough day and having troubles with the system. You need to be patient with them, yelling at them isn’t going to do anything except make the both of you upset and is going to slow the process down. Sometimes people do need to be kicked into gear, but there’s no reason to be rude about doing so.
Finally, when things are slow for your business, you need to be patient. Don’t just sit around and wait for things to happen, though. If you’ve had a period of success, then you know that you’ll able to keep up with what your customers want, you’re just in the middle of a dry spell. Buckle down, do what work you can, advertise your services, and eventually, business will pick up again.
Patience is one of the most important things you need to keep in mind for a business, if you’re not patient with people and situations, you may just find yourself out of a job.
Social Media Director, Just One Vision